As a consumer, you have a statutory right of withdrawal. In accordance with § 13 BGB, a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his own professional activity.

1. cancellation policy for goods deliveries
2. sample cancellation form – download as PDF file

1. Cancellation policy for goods deliveries

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the date on which you or a third party appointed by you, who is not the carrier, took or has taken possession of the goods.

To exercise your right of revocation, you must contact us 

Sertronics GmbH 
Am Studio 20d
12489 Berlin

Tel:+49/ (0)30 / 629386710
Fax:  +49/ (0)30 / 629386799

by means of a clear explanation (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.To comply with the revocation period it is sufficient that you send the notice of the exercise of the right of revocation before the expiry of the revocation period.

Cancellation consequences

If you revoke this contract, we will have all payments we have received from you, including delivery costs (except for additional costs of delivery);In the event that you have chosen a different type of delivery from the standard delivery offered by us), you must pay us back immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. 

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days of the day on which you notify us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to a handling of the goods which is not necessary to check the nature, properties and function of the goods.

2. sample withdrawal form

Download Revocation Form as PDF file